919-443-5775
Return/Exchange Policy
Essence of Allure believes in the quality of our products. While we do not offer refunds or exchanges, we do consider requests for replacement of product on a case-by-case basis. We appreciate your understanding and willingness to work with us to resolve any issues that may arise with your purchase. If you have any questions, please don't hesitate to reach out to us. Your satisfaction is our top priority.
Temperature-based products
At Essence of Allure, we offer temperature-based products that are designed to nourish and hydrate your skin with the power of natural ingredients. However, please note that our products contain natural butters and oils, which can melt under extreme temperature. In case your product melts, rest assured that it will return to its solid state once cooled. If your product does not solidify for any reason, please do not hesitate to contact us for assistance.
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Q: What is your return/exchange policy?A: At Essence Of Allure, we are committed to the quality of our products and do not offer refunds or exchanges. However, we consider requests for product replacements on a case-by-case basis, prioritizing customer satisfaction. If you have any concerns regarding your purchase, please contact our customer service team at sales@essenceofallure.com with your order number and reason for your concern.
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Q: Are Essence of Allure products free from harmful chemicals?A: Yes, our products are free from harmful chemicals like parabens and sulfates. We use only the finest organic and natural ingredients to ensure a healthier, more mindful approach to beauty.
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Are your products suitable for all skin types?Yes, our products are formulated with natural ingredients that are gentle and suitable for all skin types. Whether you have dry, oily, sensitive, or combination skin, Essence of Allure products are designed to nourish and enhance your skin's health.
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Q: What should I do if my product melts during shipping?A: If your Essence of Allure product melts during shipping, don't worry. Our products are made with natural butters and oils that may melt under extreme temperatures. Simply place the product in a cool environment, and it will solidify again without losing its effectiveness.
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Q: How can I contact customer support?A: You can reach our customer support team by emailing us at sales@essenceofallure.com or by calling 919-443-5775. We are here to assist you with any questions or concerns you may have about our products or your order.
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Q: How does Essence of Allure handle shipping?A: We offer standard shipping within the U.S., taking 3-5 business days. Expedited options are available for an extra fee. International shipping to select countries takes 7-14 business days. Shipping costs are calculated at checkout based on weight and destination. Enjoy free standard shipping on U.S. orders over $250. You'll receive a tracking number via email once your order ships.
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Do you offer international shipping?Yes, Essence of Allure offers international shipping to select countries. Shipping times and costs vary depending on the destination. Please check our shipping policy for more details or contact our customer support for specific inquiries.
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Q: What's the best way to store my products?A: Store your Essence of Allure products in a cool, dry place away from direct sunlight. Avoid extreme temperatures. If a product melts, place it in a cooler environment to solidify again.